Return & Refund Policy – Life Pilates

Last updated: May 05, 2025

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At Life Pilates, we are committed to providing a high-quality service and an exceptional wellness experience[cite: 110, 112]. [cite_start]Due to the nature of our classes requiring advance scheduling, the following refund conditions apply to packages, memberships, private, and semi-private sessions[cite: 113].

1. General Conditions

• All payments are final. [cite_start]Monetary refunds are only issued under the terms described below[cite: 114, 115].

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• Refunds will not be given as future credits[cite: 116].

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• This policy applies to all services purchased directly from Life Pilates[cite: 117].

2. Group Class Packages

Full Refund (100%):

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• Request must be made within 7 days of purchase[cite: 119, 120].

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• No classes from the package may have been used[cite: 121].

Partial Refund:

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• Requests must be made within 30 days of purchase[cite: 122, 123].

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• The refund amount is calculated by deducting $35 per class used plus a $20 administrative fee from the total paid[cite: 124].

3. Monthly Memberships and Auto-Pay Packages

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• A minimum commitment of 3 months is required[cite: 126, 127].

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• Cancellations must be requested at least 7 days prior to the next billing cycle after the minimum period is complete[cite: 128].

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• If cancelled within 7 days of purchase with no classes used, a full refund is granted[cite: 129].

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• If classes were used, $35 per class plus a $20 fee will be deducted if requested within 30 days[cite: 130].

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• No refunds are granted once a new billing cycle has started[cite: 131].

4. Private and Semi-Private Sessions

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• Cancellations or reschedules are allowed with a minimum of 12 hours’ notice[cite: 132, 133].

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• Late cancellations or no-shows are non-refundable[cite: 134].

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• Full refund if requested within 7 days of purchase with no sessions used[cite: 135].

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• Partial refunds (within 30 days) are calculated as the session rate ($95 private / $70 semi-private) minus a $20 administrative fee[cite: 136].

5. Non-Refundable Cases

Refunds will not be issued for:

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• Expired packages or memberships[cite: 137, 138].

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• Items purchased under promotions, special discounts, or special events[cite: 139].

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• Requests made more than 30 days after purchase[cite: 140].

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• No-shows or failure to cancel within the required notice period[cite: 141].

6. Exceptional Cases

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Refunds may be granted for illness, serious injury, or relocation with official documentation[cite: 142, 143]. [cite_start]All exceptional requests are subject to management approval[cite: 144].

7. How to Request a Refund

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Submit your request in writing to [email protected][cite: 145, 146]. [cite_start]Please include your full name, purchase date, proof of payment, and reason for the refund[cite: 147]. [cite_start]Processing may take up to 30 business days[cite: 148].

8. Contact

📧 [email protected]
📞 954 699 6492
[cite_start]📍 3421 Hiatus Rd, Sunrise [cite: 149, 150]